https://lizcormack.co Liz Cormack Mon, 12 May 2025 20:37:15 +0000 https://lizcormack.co en http://lizcormack.co/Case-Study-Zero Mon, 12 May 2025 20:37:15 +0000 Liz Cormack 456807 &lt; BACKZero Home Electrification&nbsp;Client: Zero Homes Date: 2022-2023 Role: UX Design Consultant Location: Boston, MA As home owners start to understand the benefits of (and government incentives for) home electrification in the United States, they are looking for support to tackle what can be a very intimidating process for the non-expert. Zero Homes provides low-barrier, end-to-end support to electrify your home, starting with a personal virtual home assessment. Mapping the Customer and Assessor ExperienceI joined the project in its first year to develop a mobile prototype to support fundraising and begin to validate the value proposition: that a homeowner can conduct a virtual home assessment with a mobile app, receive personalized recommendations, and confidently develop a roadmap to electrification with Zero. When I joined, the team was serving customers with a very manual, labor-intensive workflow. Through user interviews, I mapped the experience for both the home owner and the Zero assessor. I worked with the CEO to prioritize features to reduce friction for the home owner while empowering the internal users to work faster and smarter. <img width="5394" height="4622" width_o="5394" height_o="4622" src_o="https://cortex.persona.co/t/original/i/a738ea963d096b26f3b5585c42429f5fb82a807d2dacfd822dc239e4bb6e58da/Zero-UX-Flow-01.jpg" data-mid="1406897" border="0" />Developing an Alpha Experience The sticky part of the experience occurred once a user had a live video call with a Zero assessor: we found that people were willing to schedule the call, but could get stuck on the preparation steps. We simplified the steps into three, improved onboarding onto each, and built a customer management backend to learn how to effectively nudge users in the pipeline. <img width="2431" height="1468" width_o="2431" height_o="1468" src_o="https://cortex.persona.co/t/original/i/66317bc930bd7ff68cb75efd6d5f1824f4665a4057899e8cde5d75a07ee19634/app-1.jpg" data-mid="1406898" border="0" />Streamlining the Internal User Workflow When I joined the small team, customer management was still happening in spreadsheets and disjointed collection of tools. This dashboard was designed to gather all data related to a user so it could be used to support smart workflows while giving the assessor what they need at a glance. We identified the biggest pain points for assessors and prioritized them against business objectives. <img width="1440" height="899" width_o="1440" height_o="899" src_o="https://cortex.persona.co/t/original/i/c466df115689abb364851f50011ce47689e460e3124b768932e2dc4ec81844af/screely-1746185752366.png" data-mid="1406899" border="0" /><img width="1524" height="1011" width_o="1524" height_o="1011" src_o="https://cortex.persona.co/t/original/i/e7b3d594cbaa30711d6459b30263a2d52c9aefaf73e2096fe4ce8fe8219d572d/screely-1746184976396.png" data-mid="1406900" border="0" /> Zero has grown considerably since I worked with them (last in 2023) - you can learn more at ZeroHomes.io.KEEP READING &gt;&gt; Grove Gardening Companion App &gt;&gt; Boston.gov’s Building Housing Platform &gt; GO HOME &lt; &lt; BACKZero Home Electrification&nbsp;Client: Zero Homes Date: 2022-2023 Role: UX Design Consultant Location: Boston, MA As home owners start to understand the... http://lizcormack.co/Projects Mon, 31 Mar 2025 15:25:00 +0000 Liz Cormack 456410 Projects A community-led vision for Salt Lake City’s river corridor Salt Lake City, Utah Department of Public Lands A sustainble, equitable vision for Palm Springs parks City of Palm Springs, California A better connected public realm for a car-centric cityCity of Clayton, Missouri An empathy map for the experience of returning home from prison Harvard Bloomberg City Leadership Initiative Addressing heat inequities at Boston Public Libraries Boston Mayor’s Office of New Urban Mechanics An engagement platform for the development of city-owned property Boston Mayor’s Office of Housing Building a platform for a seamless sound experience Sonos Sound Platform A smart indoor garden for urban homes Grove Labs Indoor Growing Projects A community-led vision for Salt Lake City’s river corridor Salt Lake City, Utah Department of Public Lands A sustainble, equitable vision for... http://lizcormack.co/Case-Study-Clayton Mon, 31 Mar 2025 09:58:25 +0000 Liz Cormack 456408 &lt; BACK Clayton Livable Community Plan Client: City of Clayton, Departments of Parks &amp; Recreation and Public Works Date: 2023-2024Role: Project Manager, Associate Urban Planner Location: Clayton, Missouri This 10-year plan defines a vision for Clayton's parks and recreation resources, as well as how we get to those places via streets, sidewalks, and the public realm. While Clayton is a small city with a population of 17,000, its daytime population grows to over 70,000 as Downtown Clayton (a short drive from downtown St. Louis) acts as the area’s primary buisness center. As mobility preferences evolve, the community is eager for better options to walk and bike and safer routes that make it possible to ditch the car for more short trips, especially to parks. Working closely with the Department of Public Works, the plan lays out a design toolkit and implmenetation pathway for safer streets, safer intersections, and enhanced connections between key destinations.&nbsp; Learn more at engageclayton.com/livable-community-master-planKEEP READING &gt;&gt; Palm Springs Parks and Recreation Master Plan &gt;&gt; Salt Lake City Emerald Ribbon Master Plan &gt; GO HOME &lt; &lt; BACK Clayton Livable Community Plan Client: City of Clayton, Departments of Parks &amp; Recreation and Public Works Date: 2023-2024Role: Project Manager,... http://lizcormack.co/Case-Study-Palm-Springs Mon, 31 Mar 2025 09:50:47 +0000 Liz Cormack 456406 &lt; BACK Palm Springs Parks and Recreation Master Plan <img width="3300" height="1650" width_o="3300" height_o="1650" src_o="https://cortex.persona.co/t/original/i/2a6cefc11ef2ad0cf5523605b433660c68d030bda982fd12200ef27a460ba498/Palm-Springs_Website_2.jpg" data-mid="1406033" border="0" /><img width="3300" height="1650" width_o="3300" height_o="1650" src_o="https://cortex.persona.co/t/original/i/fcb338cde99abd7a32ed3084e614edab3e7a067dd55273ac6389834eca07facb/Palm-Springs_Website_3.jpg" data-mid="1406034" border="0" />Client: Kounkuey Design Initiative (KDI) for the City of Palm Springs California Parks &amp; Recreation Department Date: 2024-2025 Role: Project Manager, Senior Urban Planner Location: Palm Springs, California The City of Palm Springs is a unique desert community nestled at the base of the San Jacinto Mountains. Located on the ancestral lands of the Agua Caliente Band of Cahuilla Indians, who continue to steward over 31,500 acres in and around Palm Springs, the city is home to 44,000 residents and attracts over 14 million tourists annually. To meet the evolving needs of both visitors and locals, Palm Springs has undergone significant transformations to enhance its walkability, bikeability, sustainability, and resiliency. Central to these efforts is the City’s parks and trails system, which plays an important role in fostering community and a sense of place for all.&nbsp; Learn more and view the final plan at palmspringsca.gov.&nbsp;This work was completed while I was a Senior Urban Planner at Agency Landscape + Planning. Much credit goes to Principal Brie Hensold and urban planner Gabby Carmona, as well as the fabulous team at Kounkuey Design Initiative, whose Los Angeles based office led the project.KEEP READING &gt;&gt; Boston.gov’s Building Housing Platform &gt;&gt; Salt Lake City Emerald Ribbon Action Plan &gt; GO HOME &lt; &lt; BACK Palm Springs Parks and Recreation Master Plan Client: Kounkuey Design Initiative (KDI) for the City of Palm Springs California Parks &amp; Recreation... http://lizcormack.co/Case-Study-Emerald-Ribbon Mon, 31 Mar 2025 09:40:08 +0000 Liz Cormack 456405 &lt; BACK Salt Lake City Emerald Ribbon Action Plan <img width="1400" height="906" width_o="1400" height_o="906" src_o="https://cortex.persona.co/t/original/i/51cfcac8dd6bb1c793dcd021583e4097ad9f696082b1efe6803021dc2d10f042/OM2047-ASLC-PR-OXBOW-small.jpg" data-mid="1406031" border="0" /><img width="5100" height="3300" width_o="5100" height_o="3300" src_o="https://cortex.persona.co/t/original/i/1c9d278658093a92541f21d1ea84aaea68019ac0578a9f730f399468a9ebf69c/20240917_Cottonwood_Report-Update-01.jpg" data-mid="1406028" border="0" /><img width="5100" height="3300" width_o="5100" height_o="3300" src_o="https://cortex.persona.co/t/original/i/f29204f20fb8bb04b728e76e901961ea3d3d518ceadf17a03ec7c3fb6dee59e6/20240917_Cottonwood_Existing-Conditions-01.jpg" data-mid="1406026" border="0" /><img width="3060" height="1980" width_o="3060" height_o="1980" src_o="https://cortex.persona.co/t/original/i/41a3a77f9c6aefa31a2c081ae31632bfca27fb9e9f20309f150fa74df0f3e3e2/OM2047-ASLC-PR-COTTONWOOD.jpg" data-mid="1406029" border="0" /> Client: Salt Lake City, Utah Department of Public Lands Date: 2023-2025 Role: Project Manager, Senior Urban Planner Location: Salt Lake City, Utah In 2023, I joined Agency Landscape + Planning, a mission-driven practice that specializes in open space planning. That summer, I became the Project Manager for the Emerald Ribbon Action Plan. An Action Plan is similar to a Master Plan, but with a greater focus on tactical implementation; in this case, our work was to facilitate a community-led planning process to prioritize $12.5 million in existing funding to improve the beloved but struggling 16 km Jordan River Corridor in Salt Lake City. Community Engagement We were lucky to work with clients at the Public Lands Departmenet that were as invested in meaningful community engagement as we were. We conducted a wide-reaching discovery process, conducting stakeholder workshops, multi-lingual community focus groups, open houses, youth workshops, pop-ups, and digital surveys. We found that across all walks of life, restoring and enhancing the river corridor as a natural refuge was the community’s priority.&nbsp;Additional programming and park investments, therefore, should be concentrated at “activity hubs” that maximized programming investments while minimizing human impact on the natural environment. Through concept development and testing, we created a corridor-wide vision and designed concepts for&nbsp; transformational projects at five sites. <img width="4032" height="3024" width_o="4032" height_o="3024" src_o="https://cortex.persona.co/t/original/i/d327c7560c492758f35f8650df3f7f7c46bc81ddb4c55ff0d3ebc37d30000caa/IMG_8706.JPG" data-mid="1406887" border="0" /><img width="4032" height="3024" width_o="4032" height_o="3024" src_o="https://cortex.persona.co/t/original/i/7beeac888b6bb86b778a8ff068cb95277ec2fc0055f91eb249674d58e8648bcb/IMG_1711.JPG" data-mid="1406888" border="0" /><img width="4032" height="3024" width_o="4032" height_o="3024" src_o="https://cortex.persona.co/t/original/i/45b5498d6618f7b7a5e5493a7ec1f18d0234e2aea4f8d52b9115bb126550530d/IMG_5220.JPG" data-mid="1406889" border="0" /><img width="4032" height="3024" width_o="4032" height_o="3024" src_o="https://cortex.persona.co/t/original/i/cf7e312f2b6fe9a268bbcfeecf201e500abc0c1624f3bf888ffe5fd8a9d98711/IMG_8675.JPG" data-mid="1406890" border="0" /><img width="4032" height="3024" width_o="4032" height_o="3024" src_o="https://cortex.persona.co/t/original/i/330b0a851921700b4ec431aafe81e0f53dc69cccc4eaf7702cb397d6d0a1c3e1/IMG_1063-2.JPG" data-mid="1406892" border="0" />From August 2023 through July 2024, we held eight public events in addition to smaller workshops with dedicated Technical Advisory and Community Advisory Groups. Throughout the project, over 8,000 residents were engaged either digitally or in person. In the future, the community dreams of...<img width="2728" height="1110" width_o="2728" height_o="1110" src_o="https://cortex.persona.co/t/original/i/7dc357e6667a3de1a9d0827ed18ea753ad3445a961e00c54a5c6723a5e0f8e6e/insights.png" data-mid="1406881" border="0" /> Lack of safety and cleanliness were the most common themes people mentioned when describing their perceptions of the corridor, reflecting years of complicated economic and social upheaval in the area.&nbsp; Safety considerations are multifaceted: residents expressed feeling unsafe at night due to poor lighting along the trail, during the day due to the large presence of unsheltered populations in the corridor, and within the river due to steep banks and poor water quality. Perceptions about cleanliness centered on the presence of refuse in the waterway and adjacent parks and under-maintained amenities. Feeling that it is not well cared for by the city, some residents and stakeholders have mentioned taking it upon themselves to clean certain sections of the river. <img width="1374" height="1398" width_o="1374" height_o="1398" src_o="https://cortex.persona.co/t/original/i/83a260f37af217fe11d0a4c944020af4eac0097a22f9cdc910cc6b115817ecad/maintenance-diagram.png" data-mid="1406882" border="0" /> This diagram illustrates the complex overlaps in maintenance jurisdictions; confusion about who owns what duplicates effort and slows down progress today. Developing the Vision We worked closely with a 20-person Community Advisory Group to develop Guiding Principles that reflected the community’s priorities and held us accountable to what mattered most to Westside residents.&nbsp; These became the chapters for the final recommendations. <img width="3400" height="2200" width_o="3400" height_o="2200" src_o="https://cortex.persona.co/t/original/i/8ee72f7ad24c3f9a90c88261959bc6842638ce37d5bc7f1f38b571358e405f4e/Guiding-Principles-Spread.jpg" data-mid="1406884" border="0" /> The Action Plan The final plan is currently being reviewed for approval by the Salt Lake City City Council.&nbsp;Learn more at www.emeraldribbonplan.com. <img width="5100" height="3300" width_o="5100" height_o="3300" src_o="https://cortex.persona.co/t/original/i/07fbf1e1bde9c6f3a29176886f088d5e047574dfd5d2ae5992b41b4b963768fc/sample-goal.jpg" data-mid="1406893" border="0" /><img width="5100" height="3300" width_o="5100" height_o="3300" src_o="https://cortex.persona.co/t/original/i/c123e506a39fb0abc30d428d1de214b1aaaf133029166d221a2989a8027fabcf/cottonwood-spread.jpg" data-mid="1406894" border="0" /><img width="5100" height="3300" width_o="5100" height_o="3300" src_o="https://cortex.persona.co/t/original/i/99d8b4176d69c83b013e0b9ab03166cf03e2c4d5bbd83c223552894de7ef990e/funding-spread.jpg" data-mid="1406895" border="0" /> This work was completed while I was a Senior Urban Planner at Agency Landscape + Planning. Credit goes to Principals Gina Ford, Rhiannon Sinclair and landscape designers Kym Ware and Yiyang Li, as well as the teams at Siglo Group and Omnes.KEEP READING &gt;&gt; Palm Springs Parks and Recreation Master Plan &gt;&gt; Boston.gov’s Building Housing Platform &gt; GO HOME &lt; &lt; BACK Salt Lake City Emerald Ribbon Action Plan Client: Salt Lake City, Utah Department of Public Lands Date: 2023-2025 Role: Project Manager, Senior Urban... http://lizcormack.co/Case-Study-Draft-Anonymous-Boston Thu, 10 Nov 2022 16:17:04 +0000 Liz Cormack 433396 Anonymous Boston https://bostontrauma.wordpress.com/2011/11/10/anonymous-boston-a-multi-media-exhibition-exa-76011/https://www.sonofatabey.com/anonymous-boston.html Anonymous Boston https://bostontrauma.wordpress.com/2011/11/10/anonymous-boston-a-multi-media-exhibition-exa-76011/https://www.sonofatabey.com/anonymous-boston.html http://lizcormack.co/Colfax-LA Fri, 04 Nov 2022 15:03:09 +0000 Liz Cormack 433045 Colfax, Louisiana&nbsp; Who does the law protect in the American South? <img width="1600" height="1200" width_o="1600" height_o="1200" src_o="https://cortex.persona.co/t/original/i/bf31e27bbd3cbc84d10baf6d1ec78637214b78036bb9d7b5669df6cf0a0fc902/WhatsApp-Image-2022-11-04-at-12.12.35-PM.jpeg" data-mid="1237476" border="0" /> An 1860 map of the slave population in the Southern United States. In 1851, Frederick Law Olmsted, widely considered the father of landscape architecture, traveled the American South as a ‘travel writer’ for the then ‘New York Daily Times’ (now the New York Times). The writings that he later published as The Cotton Kingdom offer a rare glimpse into the daily life on American plantations from the perspective of an outsider. His account of the Calhoun plantation (on the site that is now the town of Colfax, Louisiana) formed the basis for this work.&nbsp; <img width="1800" height="1350" width_o="1800" height_o="1350" src_o="https://cortex.persona.co/t/original/i/d0eeff43168a3c14b7a4bc47197d7c356fe86807e41ccbb5f1de187507b86818/WEB-1-01.jpg" data-mid="1237359" border="0" /> Character map of the people Olmsted describes in Cotton Kingdom.&nbsp;Download PDF of Visual Media. When Olmsted visited the Calhoun Plantation in 1852, the black population far outnumbered whites in Rapides Parish (later re-districted as Grant Parish). Olmsted described Meredith Calhoun’s four adjacent plantations as “the most profitable estate that I visited.” Olmsted went to great pains to keep Meredith Calhoun’s identity secret in the book. <img width="3600" height="2700" width_o="3600" height_o="2700" src_o="https://cortex.persona.co/t/original/i/471fc9b2fe6134fdc0e0f7617734db35223e0d1bd885f99d8e1ea08e9252d495/CollageOlmsted.jpg" data-mid="1283413" border="0" />The Red River Valley was opened to economic extraction in the 1930s after Henry Miller Shreve employed hundreds of laborers to break through what was known as the “Great Raft” at the head of the river, opening it up to travel by steamboat. The Great Raft was a mass of logs and natural debris that had evolved over thousands of years near what is now Shreveport, Louisiana (named in Shreve’s honor in 1838). The Calhoun Plantation shaped the landscape much like other plantations in the valley; a similar spatial logic of oppression was replicated across the South. <img width="3600" height="2700" width_o="3600" height_o="2700" src_o="https://cortex.persona.co/t/original/i/7d3ab1d4bacf71c3f7301a65dfb330065149adf6b160345c54786347faa04ddc/WEB-2-01.jpg" data-mid="1237354" border="0" /> In 1852, over 1,000 individuals were enslaved on the four plantations owned by Meredith Calhoun. Almost all of them had travelled by foot in 1836 from Huntsville, Alabama in a forced migration from Calhoun’s family farm. Almost all the people who migrated were between the ages of 15 and 50 - many were between 15 and 25 years old. Roughly half “were old enough to remember their first sale and transport, which had brought them to Alabama from East Coast states” (Keith, 2008). <img width="3600" height="2700" width_o="3600" height_o="2700" src_o="https://cortex.persona.co/t/original/i/0b5a49308f3fbeff5d5a751e6959db6fb7bb06ca421c72da18fc254b8538cf29/WEB-3-01-01.jpg" data-mid="1237355" border="0" />The history of what is now Colfax, Louisiana is inextricable from its violent past. Today, the town of ~2,000 inhabitants in 63% black and has a 44% poverty rate (Deloitte). It is home to the Grant Parish Detention Center, a 185-bed low-security facility renovated in 2005. <img width="1493" height="1120" width_o="1493" height_o="1120" src_o="https://cortex.persona.co/t/original/i/5c6136b83b23445609fbe598b0be78ea8c63b0c02c7490253dfba47bf10169c1/Screen-Shot-2022-11-04-at-11.05.11-AM.png" data-mid="1237352" border="0" /><img width="3600" height="1350" width_o="3600" height_o="1350" src_o="https://cortex.persona.co/t/original/i/2d882d50ddc053746dc243f8afa0d975c8d52d94202837385f33e15180a9b209/HIS-4455_Cotton-Kingdom-Now_F22_Cormack-Cavelier-4.jpg" data-mid="1237477" border="0" /> The landscape of Louisiana prisons compared to race &amp; poverty in Louisiana. Some historians believe the Colfax Massacre in 1873 in which 60+ black residents were killed by a white mob on an attack on the Colfax Courthouse and the resulting 1875 Supreme Court case, US v. Cruikshank, initiated and legimitized the Jim Crow segregation era in the South. Today, Colfax is one of many local Louisiana Parishes that monetizes inmates, continuing a legacy in which violence and economic freedom are closely tied. The local Sheriff makes $24.75 a day from the state of Louisiana per inmate in the Grant Parish Detention Facility: empty beds mean an economic loss for the Sheriff’s Department (NPR). REFERENCES Keith. (2008). The Colfax massacre : the untold story of Black power, White terror, and the death of Reconstruction. Oxford University Press. Deloitte, DataWheel. DataUSA. Profile on Colfax, LA.&nbsp;https://datausa.io/profile/geo/colfax-la/ Staff, NPR. “How Louisiana Became the World’s Prison Capital” npr.org, 2019, www.npr.org/2012/06/05/154352977/how-louisiana-became-the-worlds-prison-capital. Colfax, Louisiana&nbsp; Who does the law protect in the American South? An 1860 map of the slave population in the Southern United States. In 1851, Frederick Law... http://lizcormack.co/Case-Study-BPL Mon, 17 Oct 2022 19:47:39 +0000 Liz Cormack 432209 &lt; HOMEImproving Access to Free Wi-Fi Outdoors (While Providing Shade)! As a Summer Fellow at the Boston Mayor’s Office of New Urban Mechanics, I supported a pilot project to bring shaded outdoor seating to six Boston Public Libraries. I’m happy to say the project was a success, and is now being expanded to other library branches, as well as permanently funded and maintained at the original branches.&nbsp; My primary responsibilities:Support physical installation of the six pilot projects.Promote the project within the local community and identify potential partnerships.&nbsp;Plan &amp; conduct evaluation of the installations using Gehl’s Public Life Tools.Conduct interviews with users of the pop-up spaces.Propose improvements &amp; next steps for the pilots. You can learn more about the project on Boston.gov at&nbsp;https://www.boston.gov/bpl-outdoors <img width="1144" height="705" width_o="1144" height_o="705" src_o="https://cortex.persona.co/t/original/i/2c3e8c30f485939896610a3f7ff7fdbd8f33828a882276d77c4319b37444f89d/eastie.png" data-mid="1232811" border="0" />The East Boston Library installation (designed and installed by Sasaki). <img width="439" height="308" width_o="439" height_o="308" src_o="https://cortex.persona.co/t/original/i/c8748a09b617818d684f4eb7091a150a3f86c2d12315578d56d9edc6073944c6/bpl-video-1.png" data-mid="1232806" border="0" /> <img width="437" height="308" width_o="437" height_o="308" src_o="https://cortex.persona.co/t/original/i/6b1aad50cf8f2ef3a6917657b5cc8332632c33250acc56d6b3410e04f477435c/bpl-video-2.png" data-mid="1232807" border="0" /> <img width="439" height="311" width_o="439" height_o="311" src_o="https://cortex.persona.co/t/original/i/9e9342429b4d8bbc4419a2cce3c2a61f62b49f0353f798a3367b320c4daf482e/bpl-video-3.png" data-mid="1232808" border="0" /> Video stills from evaluation interviews of users in the pop-up cafe spaces.KEEP READING &gt;&gt; Journey Mapping Reentry in Kansas City &gt;&gt; Building Housing in Boston &gt; GO HOME &lt; &lt; HOMEImproving Access to Free Wi-Fi Outdoors (While Providing Shade)! As a Summer Fellow at the Boston Mayor’s Office of New Urban Mechanics, I supported a... http://lizcormack.co/Case-Study-Reentry Mon, 17 Oct 2022 19:19:38 +0000 Liz Cormack 432204 &lt; HOME Mapping the Experience of Returning from Prison to Kansas City, MissouriClient: Office of Mayor Quinton Lucas, Kansas City, MODate: 2022Role: Summery Fellow, Harvard Bloomberg City Leadership InitiativeLocation: Kansas City, Missouri As a Bloomberg Summer Fellow, I was hired by the office of Mayor Quinton D. Lucas in Kansas City, Missouri to research the journey an individual takes when they return from incarceration to the community. The recidivism rate in Missouri (the rate at which people released from prison go back to prison for any reason) is approximately 45% after 5-years. Mayor Lucas’ office was interested in identifying policy opportunities to better support individuals returning to Kansas City from prison.This project was also an opportunity to use human-centered design methodologies to humanize the experience of returning citizens through one-on-one interviews and the development of a user journey map.&nbsp; <img width="7445" height="4638" width_o="7445" height_o="4638" src_o="https://cortex.persona.co/t/original/i/ec952e42182de57243523d077139c592dc96ae89d09fc56508bff234569d7e00/Final-Journey-Map_with-Background.jpg" data-mid="1232805" border="0" /> Journey mapping is an empathy-building tool that helps someone step into the shoes of the individuals they’re trying to understand. The journey map above describes the actions and experiences of an individual returning from prison from their own vantage point. <img width="2177" height="604" width_o="2177" height_o="604" src_o="https://cortex.persona.co/t/original/i/6452830b3285ec247772c802f877389e4ec7e7008b3ab0d03c73cebc3d1dfa70/Report-Outline.png" data-mid="1232789" border="0" />View Larger.&nbsp;|&nbsp;Download&nbsp;Full Report. KEEP READING&gt;&gt; Building Housing in Boston&nbsp;&gt;&gt; Improving Access to Outdoor Wi-Fi at Boston Public Libraries &gt; GO HOME &lt; &lt; HOME Mapping the Experience of Returning from Prison to Kansas City, MissouriClient: Office of Mayor Quinton Lucas, Kansas City, MODate: 2022Role: Summery... http://lizcormack.co/Home-City-of-Boston Tue, 04 Jan 2022 02:30:53 +0000 Liz Cormack 417148 &lt; HOME City of BostonIn 2020, I joined the City of Boston’s Department of Neighborhood Development (now Mayor’s Office of Housing) to lead UX for the redesign of their community engagement platform, BuildingHousing. I then expanded the redesign to on-site signage and postcard mailings after user research revealed how important these were in informing residents.&nbsp; In the Summer of 2021, I fulfilled a (kid you not!) decade long dream of being a Summer Fellow at the Mayor’s Office of New Urban Mechanics, and spent the summer falling in love with the Boston Public Library.&nbsp; At the time, I lived on Newbury Street, Boston’s famous shopping &amp; dining destination. After reaching out to see whether pedestrian-only days were scheduled to resume, I ended up joining the Department of Transportation as the&nbsp;Open Newbury Street 2021 event coordinator. <img width="1065" height="787" width_o="1065" height_o="787" src_o="https://cortex.persona.co/t/original/i/1ea7fe1c5b05a31af0074e2bb31ae936e9c0e54bb3ff1f999cde0f3be83175ca/COB-2.png" data-mid="1149878" border="0" /> BuildingHousing on Boston.govUX Design, UI Design, User Research &lt; HOME City of BostonIn 2020, I joined the City of Boston’s Department of Neighborhood Development (now Mayor’s Office of Housing) to lead UX for the...